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Frequently Asked Questions

FAQs for summer youth camp are listed here. We hope you find the answer to your questions here, but if not, please give us a call (800.816.1502) or email us. We’ll be happy to help — with any topic!

  • When will I receive detailed information about my child’s week at camp?

    Your Camper Welcome email will be sent 1-2 weeks prior to your child’s week at camp. The information includes a packing list, directions, confirmation of any remaining balance due, spending money, etc. Much of this information is also posted in the Parent Portal.

  • What should my child pack for camp?

    A downloadable packing list of what your child should pack (and not pack!) can be found in the Forms & Documents section of the Parent Portal.

  • When can I check in and pick up my child?

    You may check in your child anytime between 4 p.m. and 5:15 p.m. on the Sunday your camp session starts. Pick-up time is one hour after the Closing Rally on the final day of the session. (Rallies start at 10 a.m. for all sessions except Adventurers, which is at 11 a.m.)

    Only an authorized parent or other adult can pick up a child, and that adult must be listed on your child’s Health Care Update form (which is turned in at check-in/registration). Photo I.D. will be required for adults picking up children.

  • Can my child receive financial assistance?

    Thanks to the generosity of many friends, Camp Lebanon is able to offer financial assistance for your child in the form of scholarships, payment plans, and special discounts. You can register your child using the promo code FINASSIST and then log back in to the Parent Portal to submit your Financial Assistance application. Your request will be reviewed and confirmation will be sent by email.

  • What if my child gets sick or injured while at camp?

    Camp staff is committed to excellence and safety and is trained in First Aid and CPR. Our waterfront is staffed by certified lifeguards and an EMT or nurse is on-site at all times. Healthcare staff may administer over-the-counter medication and prescribed medication as guided by the information provided in the camper’s registration and health update forms. In the event of an extended illness or injury, parents will be notified as soon as possible.

  • What if my child has food allergies?

    Camp does its best to accommodate special dietary needs. If a dietary need or food allergy was noted on your child’s health form, you will receive an email from Camp a week before your child’s session. That will include a menu for the week and instructions on how we can work together to best serve your child.

    While Camp cannot plan menus around particular individuals, we have learned helpful ways to serve children with food allergies. Some guests find it necessary to bring a supply of their own food to supplement Camp’s menu and canteen choices.  Refrigerated storage and a microwave are available. With advanced notice, Camp can also offer standard options that we keep on hand.

  • Can I contact my child during the week?

    If you have a need to contact your child during their session, please contact our office at 800.816.1502. Camp’s general policy is to discourage family contact during the session in order to promote the best possible experience for your child, free from distractions. A higher camp policy respects the wishes of a child’s parent(s). If you believe it is necessary to connect with your child, Camp staff will have your child return your call at an arranged time. On-site visitors must check in at the office immediately upon arrival. In no case will a child be permitted to leave the site without first making proper arrangements with the office.

  • What is my child struggles with wetting the bed?

    Bed wetting is a common issue we encounter at Camp. Our counselors are trained and well prepared to deal with the situation discreetly. Campers are encouraged to use the bathroom before bedtime. If this is a particular struggle for your child, we would recommend that your child brings an extra set of bedding as well as a garbage bag for soiled sheets. In the event of an accident, the second set of bedding will be used while the first set is being laundered.

  • What if my child gets homesick?

    Staff members are well prepared to help your child overcome their case of the “lonelies” and make the most of their camp experience. Kids will often take their cue from your preparations for Camp: keep things positive by reminding them about all the fun they’ll have at camp as well as why they wanted to attend in the first place. In our experience, an attempt to reassure a hesitant child with a promise — “If you don’t like it, we’ll come get you” — sets kids up for thinking they may not like it and will want to leave, often leading to an unhappy and early departure. If your child does experience severe homesickness, you will be contacted by Camp staff to discuss the situation.

  • What kind of insurance does Camp Lebanon have?

    Your camp fee includes $5000 secondary accident insurance coverage. In the event your child requires professional medical care on account of an injury sustained at Camp, Camp Lebanon’s insurance will pay expenses (e.g. deductibles, co-pays) not covered under your family insurance plan. A medical history related to that injury and treatment will be kept on file at Camp to provide information if a claim would be needed. Step one requires you to file with your family carrier. Step two will be for you to contact Camp Lebanon after you have received a Declaration of Benefits from your carrier. Camp will file a claim on your behalf for the uncovered portion up to $5000. Please call Marc Nelson (800.816.1502 ext. 17) at Camp if you have questions. Please note: Camp’s insurance does not cover sickness or illness.

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